Loan Servicing

Welcome to the MVB Mortgage loan servicing information page. First, we thank you for your business, and the trust you have placed in us. We assure you that we will do everything we can to answer your questions and resolve your concerns in a timely manner.

One of the concerns we hear most frequently is “Who do I call when I have questions?” If you have general questions, call us by telephone for immediate assistance. If you have a concern about the accuracy of your loan statement, or need information about the servicing of your loan, you may file a Notice of Error or an Information Request in writing to the appropriate address below. Be sure include your name, contact information and loan number, and a detailed description of the suspected error, or information being requested.

For immediate assistance with


Call 844-382-9621, or email

Correspondence regarding your construction loan may be submitted to us at the following address:

MVB Mortgage
ATTN: Construction Loan Servicing
11325 Random Hills Road, Suite 600
Fairfax, VA 22030

Another way to reach us with questions about servicing on your construction loan is to send a message via the contact form on the right-hand side of this web page. If you’d like us to call you, please provide the date, time-of-day and best phone number at which to reach you.

For immediate assistance with


Call 866-204-4048

MVB Mortgage’s Servicer is Monika Banks ( in our Birmingham office. She can also be reached at, and at the 866- phone number listed above.

Alternately, you may send your concerns/questions to us via mail:

MVB Mortgage
PO Box 246
Birmingham, AL 35201

Need assistance with Construction Loan Servicing?